Privacy Policy
Last Updated: 29 June 2026
Privacy Policy
Aqua Facilities Maintenance Pty Ltd (“AFM”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or engage our commercial building maintenance and construction services.
Our privacy practices are designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
Information We Collect
Depending on how you interact with us, we may collect personal information including:
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Your name
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Company or organisation
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Email address
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Telephone number
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Business or property address
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Information relating to your enquiry or project
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Documents, plans, photographs or files you provide
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Information submitted through our contact forms
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Communication records including emails and telephone enquiries
When you visit our website, we may also collect limited technical information such as:
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IP address
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Browser type
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Device information
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Operating system
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Pages viewed
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Time and date of your visit
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Referral website
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General website usage statistics
This information assists us in improving our website, understanding visitor behaviour and maintaining website security.
How We Use Your Information
We collect personal information only where it is reasonably necessary to operate our business and provide our services.
Your information may be used to:
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Respond to enquiries
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Prepare quotations and proposals
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Deliver commercial building maintenance and construction services
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Coordinate projects and communicate with clients
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Arrange site inspections
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Process invoices and payments
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Improve our website and customer experience
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Meet our legal, regulatory and contractual obligations
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Maintain accurate business records
We do not sell or rent your personal information to third parties.
Cookies, Analytics and Website Technologies
Our website may use cookies and similar technologies to improve functionality, monitor website performance and enhance your browsing experience.
From time to time, we may use trusted third-party services including:
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Google Analytics
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Google Search Console
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Google Tag Manager
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Google reCAPTCHA
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Meta (Facebook) Pixel
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LinkedIn Insight Tag
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Microsoft Clarity
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Other reputable analytics, security or marketing platforms
These services may collect anonymous or aggregated information about how visitors use our website, including pages visited, time spent on the website, referral sources and device information.
This information helps us:
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Improve website performance
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Understand visitor behaviour
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Enhance user experience
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Improve website security
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Measure the effectiveness of our online marketing
Where required by Australian law, we will obtain your consent before placing non-essential cookies on your device.
Most web browsers allow you to control or disable cookies. Please note that disabling cookies may affect certain website functionality.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business, including to:
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Employees
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Approved subcontractors
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Suppliers involved in delivering your project
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Professional advisers
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Accountants and auditors
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Information technology providers
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Website hosting providers
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Cloud software providers
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Payment processing providers
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Analytics, security and website service providers
We may also disclose information where required or authorised by Australian law.
Where practical, we seek to work only with reputable service providers who maintain appropriate privacy and security standards.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be stored electronically using secure business systems, cloud-based software and reputable third-party service providers used in the normal operation of our business.
While we take reasonable precautions, no electronic storage or internet transmission can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or request that inaccurate or incomplete information be corrected.
Requests can be made by contacting us using the details below.
We will respond within a reasonable time in accordance with applicable Australian privacy laws.
Third-Party Websites
Our website may contain links to third-party websites for your convenience.
Those websites operate independently from Aqua Facilities Maintenance Pty Ltd and have their own privacy policies. We encourage you to review those policies before providing personal information.
We are not responsible for the privacy practices or content of external websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business operations, website functionality or legal obligations.
The current version will always be available on this website.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us.
Aqua Facilities Maintenance Pty Ltd
1300 AQUA FM (1300 278 236)
Email: [email protected]
Website: www.aquafm.com.au